inomed

Service & Customer Support

A product is only as good as the services that accompany it.

In addition to leading technologies, inomed products and accessories benefit from world-class technical and service support. Our technical service and support sets inomed apart from the majority of other manufacturers of medical technology products. We constantly strive to match our commitment to innovation with a sense of responsibility and attention to technical and service support for our customers. As a global company active in all major international markets, we provide full technical and service support from our headquarters in Germany, subsidiary offices and business partner locations close to our customers. Our technicians and support staff are trained and supported by our central facility in Germany.

Training courses, support services and close cooperation with our partners and distributors are a matter of course for us and quintessential to our values. “We share competence”.

Our service concept offers several options for obtaining timely and efficient service and technical support to customers:

Technical Support:

In addition to our presence in remote locations, our headquarters is the base for our technical staff and subject experts. We recognize that using our systems effectively depends on the systems functioning correctly and the user being able to operate the product correctly. Our technical staff are available to provide internet, telephone or on-site servicing and support.

System Finder:

inomed’s portfolio is wide-ranging and complex. In order to simplify this complexity, we are happy to advise you in the choice of the system which will suit you. This saves you time - and provides you with the highest level of planning reliability and cost certainty from the start.

Hotline:

If you need us, you can contact us. You can get a solution quickly and reliably via our hotline - by telephone or on-site in Germany. Our hotline numbers is +49 7641 94 14-333 . For international locations, please refer to our international contact pages on our website

Training Courses:

We believe open communication with our customers and end-users is one of the most important components to our success. For this reason, inomed regularly organizes seminars for surgeons, MTAs and OP staff. We offer clinicians the opportunity of working with state-of-the-art products resulting from our research and development. An extensive on-site orientation course and accompanying commissioning are viewed as essential features of our training service.

Preventive Maintenance

Business economists call it “After-Sales Service” – but we prefer to call it an opportunity to ensure that your product and clinical services operate smoothly. Regular maintenance, inspections and software updates are essential to ensure this. The benefits of the inomed preventive maintenance plan means that equipment is always updated and functionally reliable.

Individual Solutions:

Just as any individual patient is unique, the solutions available from the inomed product portfolio can be specifically configured for each customer and application too.  As a result of in-house design, engineering, manufacturing and production, we are able to develop solutions for specific applications together with our customers and tailor them to individual needs as necessary.

Contact our Service-Team:

Tel.: +49 7641 94 14-333

Email: service(at)inomed.com

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